Learn the foundational concepts of ITIL 4 and the methods to enhance IT service management practices in an organization
After completing this training, students will be able to apply foundational concepts of ITIL 4 to learn methods to enhance the quality of IT service management in an organization.
Instructor was very engaging, followed up frequently to make sure we were on the same track, very patient, very well-informed
- Joshua Lawrence
The instructor did a great job of keeping the class engaged and participating, even though at points sometimes the material was a bit dry or even overwhelming. He always encouraged questions
- Kenneth Barrett Â
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Our professional instructors teach you the key concepts of IT, and the foundational concepts of ITIL 4, built on the practices of ITSM. Various fields are covered in the program curriculum – customer expertise, value flows, digital transformation, Agile, DevOps, and Lean. Also covered in the course are the 4 end-to-end IT/digital operating models for the production, delivery, and constant improvement of services and products. Students will learn about IT and technology, and how they play a crucial role in business strategy development.
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ITIL 4 overview with service management concepts and practices.
Our multi-modal learning platform keeps you engaged with the content.
Learn skills and get real-world examples.
This 8-hour course covers ITIL 4 Foundations and prepares you for the official ITIL 4 Certification Exam from Axelos Ltd.. This certification lays the foundation for obtaining the ITIL 4 Foundation certification.
Learn the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service
Overview of the four dimensions of service management
Learn about the purpose and components of the ITIL service value system
Understand the general management practices of ITIL
Learn the practices of service management
Understand the practices of technical management
Self-Paced
Learning Style
8 hours
Course Duration
Beginner
Difficulty
Completion
Certificate
Credly
Badge
Exam Voucher
Included
Here are some career roles and salary data for IT Project Managers depending on your location.Â
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Our instructor has years of real-world experience to guide you through our ITIL 4 Foundations Course.
Adrian des Rotours is an experienced Project Manager and Agile & DevOps Coach. He has over 25 years of professional experience, in various sectors of tech and multiple industries including telecommunication. He got the following international credentials: PMP®, ITIL® Expert, DevOps Foundation & Lead (DOF™, DOL™), Scrum Master & Scrum Coach (SMAC™, SCAC™).
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services.
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
You will need to take our ITIL 4 Foundations course
We will then assign you an exam voucher which you can use to sign up for the ITIL 4 Foundations exam through PeopleCert.
This is a beginner-level course.
Students are required to have a computer operating system with Windows to access training labs. The current lab environment does not support the Apple M1 chip.
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